Frequently Asked Questions
Everything you need to know about your Tres Colori shopping experience.
How long does shipping take for custom jewelry?
Since each piece is handcrafted to order, please allow 7-10 business days for production. Once shipped, standard delivery typically takes 3-5 business days depending on your location.
What materials are used in Tres Colori products?
We use high-quality materials including 14K Gold, 925 Sterling Silver, and premium gold plating. All materials are hypoallergenic and designed for long-lasting wear.
Can I return a personalized item?
Customized and personalized items are unique to you and cannot be returned for a refund. However, if there is a manufacturing defect, we offer a 30-day exchange policy.
How do I track my order?
Once your order is processed and shipped, you will receive an email confirmation containing a tracking number and a link to monitor your delivery status.
Do you offer a warranty on your jewelry?
Yes, we provide a 6-month warranty on all Tres Colori jewelry covering any manufacturing defects or tarnishing issues under normal wear conditions.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible payment options like Klarna and Afterpay.